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Customer service

Customer service of


If you have any questions or suggestions, please look here for ways to contact us.


Curious about our beautiful store in Delft (the Netherlands) and the huge range of product we carry?

Placing your order

How do you place an order?

Shipment and shipment costs

How is your order shipped, and what are the shipping rates?

Return policy

You want to return (a part of) your order?!

Payment and payment methods

Which payment options does offer for your orders?

Riverty (the new AfterPay)

How do I pay with Riverty?

Store credit

How do you receive and use store credit?

Saving up for store credit and free products!

How do Play points work?

Measures regarding the corona virus


Do you have a question about It might be answered here.

Company details

Our company details.

Terms and conditions for usage

The terms and conditions for using's website.

Terms and conditions for delivery's terms and conditions for deliveries.

Privacy policy

We respect your privacy. Read here how we treat your personal data.

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